How the Change Healthcare cyberattack is affecting physicians

As recently published AMA survey data shows, physicians nationwide have experienced tremendous hardship due to the Change Healthcare cybersecurity breach in February. 

Using data taken from more than 1,400 respondents, the AMA found that 36% of physicians experienced suspension in claims payments. In addition, 32% have been unable to submit claims, and 22% have not been able to verify eligibility of benefits.

In terms of service disruptions, 80% of respondents have lost revenue from unpaid claims and 85% have had to commit additional staff time/resources to complete revenue cycle tasks. Furthermore, 55% of respondents had to use their personal funds to cover practice costs.

The FMA is closely monitoring the cyberattack’s impact on physicians, and we will continue updating our members as more information becomes available. See full survey results here.